What should NOT be done during a death notification?

Referring to the deceased as "the body" is inappropriate during a death notification because it can dehumanize the individual and disregard the family's grief. This term can make the situation feel more sterile and distant, which contrasts with the need for empathy and compassion during such a difficult time. A preferred approach is to use the person's name or refer to them with dignity, helping to acknowledge their humanity and the loss experienced by the family.

The other options highlight the importance of clarity, support, and engagement. Being straightforward with information helps ensure that the family fully understands the situation, whereas offering support is essential to assist them in their emotional processing. Making eye contact fosters connection and trust, which is crucial when delivering such sensitive news. Together, these practices contribute to a more compassionate and respectful approach to death notification.